Library Departments
As some of you may know, there are multiple departments in the library, including Faculty Librarians, Library Administration, Scholarly Resources, and User Services. The department where you work is User Services, which includes Circulation, Interlibrary Loan, Summit, and Reference.
User Services
Our department, User Services, includes your direct supervisors: Amanda Ma (Weekend User Services Specialist), Hannah Engel (Daytime User Services Specialist) & Molly McFadden (Evening User Services Specialist).
Kaitlin Cushman (Interlibrary Loan Lead) and Daniel Dolan-Derks (Interlibrary Loan Specialist) are also your indirect supervisors and may sub at Circ on any given day.
Laura Hutton (Head of User Services) manages the department and is your indirect supervisor.
Brad Matthies is the Associate Dean of Library Services, and Laura's direct supervisor.
Lastly, there is Heather James, Library Dean, our fearless leader!
Tiered model for students
In our department, we are a bit unique as we also have a tiered model for student employees, which is part of an intentional pathway to promotion that we have created.
Tier 1 is Circulation Assistant, and some of those students each year progress to Tier 2 or Peer Research Advisors. Lastly, we have tier 3 students, including late-night grad students and lead undergrad students.
This year, our late-night grad leads are returning lead Bailey Plumlee, Jorge Amigo, and Jane Provost. Our new lead grads are Khoa Nguyen, Yutong Chen, and Moeki Tsuge.
Our lead undergrads are returning leads Tatum Leonhard and Paige Carr, and new lead Aundrea Davit.
Library & Department Mission Statements
The library's mission statement is: “We provide and curate scholarly information resources that spark imaginations and facilitate engagement with knowledge, wisdom, and cultural heritage. We create physical and virtual learning environments for collaboration, study, discovery, and reflection.”
Our department, User Services, also has a mission statement. It reads:
“The User Services department supports scholars by acting as a timely gateway to physical and digital spaces and resources. We care about adaptability, confidentiality, and collaborative work. We aim to provide inclusive, approachable, and holistic service for all patrons—both within and beyond the Gonzaga community.”
As a department, we have also intentionally chosen the phrase “scholar support” over the phrase “customer service,” because we wanted to distance ourselves a bit from the retail idea of “customer service” where we are selling the customer products or services. Instead, we prefer the term “scholar support” to emphasize the fact that we have a supportive relationship with our patrons in assisting them with their library and research needs. You may see that term pop up throughout the semester so we wanted to highlight that distinction here.