This section contains details about the student employee expectations. We ask student employees to submit a form indicating that they agree to these expectations at the beginning of employment. If issues come up during employment, supervisors may refer back to this agreement to describe where an employee is not meeting expectations and to determine next steps for addressing the issue.
Student Employees: If you have not yet completed the "student employee expectations" form, please click here to complete the form.
Supervisors: If you make changes to the expectations in this page, please also edit the Qualtrics form to ensure that the documentation stays updated in both locations.
WHAT CAN YOU EXPECT FROM US AS YOUR SUPERVISORS?
WHAT IS EXPECTED OF YOU AS A STUDENT EMPLOYEE
ATTENDANCE & TIMELINESS
Attendance - We expect you to be present and on time for all of your shifts. Any absences must be communicated in advance as per our attendance policy which is outlined on Canvas. Failure to follow the established attendance policy may result in a verbal or written warning from a supervisor.
Timeliness - We expect you to be on time for all shifts. If we notice a pattern of late arrivals, it will result in a verbal or written warning. If the pattern continues after multiple warnings, your position at Foley may be at risk. If you are running late and let us know ahead of time, we may take that under consideration.
TIMESHEETS
You must open and update your timesheet at the beginning of each of your shifts. This is a job expectation, and it is how you clock in for your shift. We provide information about when timesheets are due in advance and expect you to submit your timesheets on time without needing reminders from us. Failure to log your hours each shift or submit your timesheet on time may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
COOPERATIVENESS & RESPONSIVENESS TO SUPERVISOR DIRECTION
We expect you to be cooperative during your shifts. That means assisting your coworkers and supervisors with projects without giving unreasonable pushback, negative comments, or otherwise displaying uncooperative behavior while on the job. Failure to display cooperativeness in the workplace may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
CUSTOMER SERVICE
We expect you to provide good customer service and scholar support to library patrons. That includes treating all patrons with dignity, respect, and courtesy, regardless of status. That also means remaining approachable while working at the desk, making eye contact with patrons, asking questions of patrons to get more information, and referring to a librarian or supervisor as needed.
Libraries are a neutral space and patrons can hear your conversations at the desk. If you are working at a service point such as the Circulation Desk, keep conversation topics with your coworkers professional. Some examples of topics that might be sensitive for patrons include: religion, politics, or personal experiences that might be triggering for others.
Failure to provide good customer service may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
PROFESSIONALISM
We expect you to remain professional during your shifts. Some examples are:
Failure to demonstrate professionalism on the job may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
HOMEWORK EXPECTATIONS
Doing homework on the job is a privilege and not a right. If there is downtime and all other projects are completed, you may do homework. Homework does not take priority over library tasks. A supervisor may revoke homework privileges at any time. Homework must not interfere with customer service at the desk. Failure to follow this expectation may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
ABILITY TO HANDLE DISTRACTIONS AT THE DESK
We expect you to be able to handle distractions while working at the desk. This includes being able to navigate seeing friends in the library without getting wrapped up in conversation at the desk. Because you need to assist patrons in a timely and friendly manner, any personal work such as homework or personal internet browsing must be quickly set aside when you assist patrons. Failure to do so may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
PERSONAL TECHNOLOGY USE EXPECTATIONS
Large personal technology and headphone use is never allowed at the desk. This includes use of personal technology such as AirPods, headphones, laptops, tablets with attached keyboards, or other large or distracting personal technology. Failure to observe this expectation may result in a verbal or written warning from a supervisor. If the pattern continues after multiple warnings, your position at Foley may be at risk.
WORK EMAIL EXPECTATIONS: Except for work email with a subject that begins with READ NOW, do not read your work email while off the clock. READ NOW emails may deal with urgent topics such as shift coverage needs. We expect you to wait until your next shift to read any other work-related emails.
VIOLATIONS OF WORKPLACE EXPECTATIONS
Below we outline the procedure for how we may deal with violations to our basic expectations.
PLAN FOR RECOURSE
If you are having issues with a fellow student employee, your course of action is to meet with a supervisor to discuss the issue.
If you feel that you are being unfairly targeted by a specific supervisor, your course of action is to meet with another supervisor, and/or Associate Dean Brad Matthies, and/or Library Dean Heather James, and/or Gonzaga Human Resources.