How do I enter these questions into LibInsights and why do we need to track questions?
Take a moment to review our documentation on how to log questions into LibInsights.
As a PRA, the only main difference is that you may be fielding Reference and Research questions. If you do mark that you fielded a Research question, please be sure to comment with information about where you referred the patron.
If you answer a chat, that also counts as a patron interaction. Please make sure to log chat questions into LibInsights the same way you would log other patron questions.