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Foley Library User Services Training Guide

PRAs & LibInsights

How do I enter these questions into LibInsights and why do we need to track questions?

Take a moment to review our documentation on how to log questions into LibInsights.

As a PRA, the only main difference is that you may be fielding Reference and Research questions. If you do mark that you fielded a Research question, please be sure to comment with information about where you referred the patron.

If you answer a chat, that also counts as a patron interaction. Please make sure to log chat questions into LibInsights the same way you would log other patron questions.

 

 

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