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Foley Library User Services Training Guide

Reference Outlook Account

Monitoring the Reference Desk Outlook Account

Your supervisors monitor the Reference Desk Outlook account. However, if you are staffing the Research Station and notice a question come through that you feel confident answering, please feel free to do so. Just remember to copy in foley-refdesk@gonzaga.edu so that everyone can see that you replied to the email. You do not need to include your full name, but please do include your first name in case your supervisors need to follow up or clarify with you (I.e., Sincerely, Laura, Foley Library).

If you reply to an email in the reference inbox, make sure to log it on LibInsights as well. For the "How Asked?" field, select "email."

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