The Reference & Research Triage Zoom Channel
During times when the Librarians are in the building (Mon - Thurs, 8 am - 6 pm and Fri, 8 am - 3 pm), you can send a message to the "Reference & Research Triage Zoom Channel" in the Zoom application.
The Zoom application will be open on the Research Help/PRA side of the desk, or you can get to it by launching the Zoom app, if it is not open.
For example, if you were helping a patron at the desk, you could say, "One moment while I check to see if any librarians are available." Send a chat to the channel describing the patron's question, and if someone responds, let the patron know that a librarian will be out to assist them shortly.
Sometimes it takes a few minutes for librarians to see your message and respond, so it can be helpful to let the patron know that you've sent a message to see if anyone is available, and ask if they are able to wait five minutes to see if you get a response. You can invite the patron to have a seat in the seating area near the service desk while they wait.
If no one is available, offer to help the patron get in touch with the librarian via email, and/or show them how to make an appointment with a librarian.