Skip to main content

Interlibrary Loan & ILLiad: Using ILLiad

Video: Using ILLiad

To use request items through Interlibrary Loan, you must first create an account in the ILLiad system. Please watch the video below for a tutorial on registering in ILLiad and requesting items.

Other ILLiad Tips

What should I put for the "Not Wanted After" date?

You don’t have to put anything (the default is 30 days), but if you do, please pick a date that gives us time to fill the request. The ILLiad system automatically cancels requests after the date passes, whether you get the item or not. Tip: if your paper is due next week and you can’t use the article after that, put the date your assignment is due.


What if I forget my password?

In the event that you forget your password, click the "Forgot Password?" link on the ILLiad website, enter username and click the "Reset Password" button. An email will be sent to you with instructions to change your password. Or you can contact the Interlibrary Loan Office at 509-313-3824. We can then reset your password allowing you access to ILLiad.


Reviewed 11/2018

What is the status of my request?

By logging into ILLiad, you can check the status of your requests. An explanation of the most common statuses is below. If you have any questions, please call us at 509-313-3824 or email



Awaiting Request Processing

Your request has been received, and is waiting in queue to be processed by ILL staff.

Awaiting Unfilled Processing

We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources. If we are unable to locate the item we will cancel your request and notify you by email. 

Awaiting Copyright Clearance

We are checking to see if a copyright fee is required to obtain the requested article. 

Awaiting Extensive Searching

We have performed an initial search for the material you requested, without finding a potential lender, but we are continuing to search for the item. 

Cancelled by ILL Staff

ILL staff has cancelled the request for a specific reason. We always try to send an email with an explanation of why a request was cancelled, but you are welcome to call the ILL department for clarification.

Delivered to Web

The item has arrived, been processed by the ILL staff and posted to the customer's ILLiad account. It is available to be viewed and/or downloaded electronically by logging into your ILLiad account and clicking View Articles. 

Awaiting Conditional Processing

A possible lender has sent us a message about the unique details of the request. We may email you with questions about the requested materials or to make sure you can still use the item if there are restrictions placed on it (for example, if the item must be accessed from in Foley Library only).

Loans Recalled Processing

Sometimes the due date of an item will be moved up due to special circumstances. If the due date of your item is changed we will notify you by email

Checked Out to Customer

The item has arrived and been checked out to you. Materials are "checked out" when they arrive, even if you have not received the actual item yet.

Reviewed 11/2018