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Technology at Foley: Remote Access to Library Resources

Technology policies and availability in Foley

We have upgraded our proxy server, and all SSL errors should be resolved. If you encounter remote access errors or SSL errors when accessing library resources, please email mertens@gonzaga.edu with information on the link that led to the error.   

Information for instructors on updating Blackboard links

Comcast SSL Error
Connection is not Private Error

Remote Access to Foley Resources during COVID-19

Online resources available 24/7:

Library services available remotely:

  •     Schedule a virtual reference appointment from our webpage, librarians can meet with you by phone or via Zoom.
  •     You can always call us at 509-313-5931 for research and access support.
  •     ATAS – Academic Technology Applications Support is available for virtual support of Foliotek eportfolios, Qualtrics survey software, and Turnitin.
  •     EITA – Electronic Information Technology Accessibility staff is available to assist making electronic content accessible.
  •     Article delivery services via Interlibrary Loan (ILL) is available. Book borrowing and all other ILL services are suspended.

Comcast SSL Error

We have upgraded our proxy server, and all SSL errors should be resolved. If you encounter remote access errors or SSL errors when accessing library resources, please email mertens@gonzaga.edu with information on the link that led to the error.   

 

More information:

We have been seeing a small number of reports recently, from Comcast Xfininty home internet customers, of a browser security error when attempting to access our proxied resources. If you are Xfininty customer running into this problem, we have a fix. Unfortunately it involves turning off a security feature.

SSL Error

Xfinity xFi Advanced Security is a feature that used to cost about $80 per year, but recently Comcast began to offer it for free, so people have been turning it on. If you do turn it on, along with its useful security features, it currently blocks access to the SU Proxy server, which you use whenever you access our online library databases.

If you turn it off, you should see this problem go away immediately. You can turn it back on when you are done with your research, or leave it off, whichever is convenient for you.

Disabling and Re-Enabling Advanced Security

From Comcast Xfinity https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security 

  • You can disable the Advanced Security feature in xFi by navigating to More and selecting My Services. From here, select Disable under xFi Advanced Security and follow the on screen prompts.
  • Once disabled, you will lose 24/7 threat monitoring and real-time reporting on your home network.
  • If you have disabled the Advanced Security feature, you can re-enable it by navigating to More and selecting My Services. From here, select Enable under xFi Advanced Security and follow the on-screen prompts.
  • We are working with the vendor of the EZproxy software, and with Comcast/Xfinity to find a better solution to this problem in the future.

 

Updated March 24, 2020

Connection is not private error

We have upgraded our proxy server, and all SSL errors should be resolved. If you encounter remote access errors or SSL errors when accessing library resources, please email mertens@gonzaga.edu with information on the link that led to the error.   

We have been receiving reports of an error while accessing Library resources in both Google Chrome and Firefox.  The error varies slightly between th browsers but will look similar to this:

Your connection is not private

Attackers might be trying to steal your information from search.ebscohost.com.proxy.foley.gonzaga.edu (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID

 

We rre looking into the cause of this error, but if you encounter it we have found the following workaround which should allow you to access the content you need:

  • Use an Incognito window in Chrome
    • Click the three dots in the upper right corner to find a link to New Incognito Window
    • or from a Chrome browser window use the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS).
  • Clear browser cache, close the browser and reopen, then try the link again
  • Use another browser, such as Internet Explorer