Position Title: Lead Peer Research Advisor – Tier 3 (Internal Applicants Only)
Purpose: Provide circulation, information, ready reference and research triage as lead student assistant.
Department: User Services
Location: Foley Library Service Desk
Key Responsibilities:
Position
Provide circulation, information, ready reference and research triage as lead student assistant.
Departmental
- Assist with onboarding and training of new student employees.
- Take lead in service desk operations during shifts.
- Communicate building, service desk, and safety issues to supervisors.
- In collaboration with supervisors, take on 1 or more advanced library projects.
- Act as first point of contact for library and building.
- Greet library patrons as they enter/exit the library, maintain approachable demeanor.
- Answer phones and transfer calls.
- Maintain front desk tidiness – wipe down desk area/keyboards as needed.
- Monitor paper in all four library printers and refill as needed.
- Assist patrons with troubleshooting library technology and equipment.
- Maintain confidentiality of library records.
- Other duties as assigned.
Qualifications
- Open to undergraduate (third or fourth year students preferred) or graduate students with minimum of 1-year experience in User Services (working at least one semester at the Check Out Desk).
- Service-oriented with excellent customer service/interpersonal skills
- Good computer and keyboarding skills
Educational Outcomes
- Interacts with patrons (including peers, university faculty and staff, and community visitors) in a friendly, respectful and interculturally sensitive manner.
- Uses a wide variety of sources to answer questions, including databases, library catalogs, as well as referring to librarians as needed.
- Analyzes patron questions and provides effective solutions using sound judgment.
- Supervises student assistant projects and provides performance feedback to supervisors.
- Provides lead for library operations in absence of library staff.
- Demonstrates understanding of and commitment to both the university mission and library mission.